B Squared Media provides outsourced social media marketing and customer service solutions, focusing on enhancing customer engagement and improving response times.

B Squared Media

B Squared Media, LLC | 906 followers on LinkedIn. Think Conversation, Not Campaign. | Big Firm Results. Boutique Agency Dedication. 

B Squared Media is a boutique digital marketing agency specializing in social care (aka social media customer support) and social media marketing.

Sales & Marketing Automation Strategist | NASM Certified Personal Trainer

Molly Janssen

Top 100 CMA Influencer & Strategist, 2024 | Leading Social Care Consultant | International Speaker | Digital CX | Social Media Listening | Horse Mom

Brooke B. Sellas

Certified Flight Instructor

Savannah Ivanitski

Digital Marketing | Graphic Designer | Marketing Management

Melissa Cunningham

B Squared Media, LLC

Ah, Monday: the day we set ambitious marketing goals and craft the perfect plan. By Friday, though, we're just surviving on caffeine and chaos, wondering where the week went! It's a rollercoaster ride of creativity and deadlines—thank goodness for coffee and the weekend ahead! ☕️🎢 #MondayMotivation #FridayFeels #MarketingLife

Ready to take control of your organic social media strategy? Gain the tools and resources you need to optimize your content, drive engagement, and ultimately increase revenue. Sign up for our course today and start seeing tangible results! https://bit.ly/45BpER6 #ThinkConversation #ThinkResults #OrganicSocial #ContentStrategy

Personalization is essential for driving customer loyalty. Customers today expect brands to understand their preferences, shopping habits, and interests, and social media platforms provide valuable data to help achieve this. By using insights from social media, brands can create personalized experiences through targeted ads, tailored responses, and curated content. For example, customizing content based on past interactions or purchase behaviors enhances the customer experience and fosters a sense of value. As trends shift toward hyper-personalization, it's crucial for brands to adapt and prioritize individualized engagement. Let's embrace the power of personalization to build stronger connections with our audience! #CustomerLoyalty #Personalization #SocialMediaMarketing #BrandEngagement #HyperPersonalization

In the fast-paced world of customer care, responding promptly to high-priority issues can make or break customer loyalty. At B Squared, we’re exploring how AI can elevate customer care by identifying and flagging urgent tickets in real-time. From analyzing sentiment to spotting keywords that signal high-stakes situations, AI helps teams focus on what matters most while improving response times and accuracy. By leveraging AI, brands can shift from reactive to proactive support, ensuring customers feel heard and valued. Is your brand ready to adopt AI in customer care? Discover our latest insights on using AI for more intelligent prioritization. #CustomerCare #CustomerExperience #AI #CustomerService #B2B #AIAutomation #PrioritySupport #CustomerLoyalty #B2BMarketing #CX

Dive into our comprehensive guide, where we unravel the secrets of exceptional social media customer service. This isn’t your average walk-through – it’s a treasure trove of advanced tactics and innovative strategies, tailored specifically for the dynamic world of retail and CPG brands. https://bit.ly/3SWpa2W

How can your business leverage social media to enhance your Voice of Customer (VoC) strategy and improve customer experience (CX)? Listen as Brooke shares a game-changing tactic!

Will you be joining Brooke B. Sellas at MarketingProfs B2B Forum tomorrow?

🌟 Consistency is key in building strong customer relationships! Just like a workout routine, regular posts, constant engagement, and timely responses help improve your social media endurance. The more consistently you train, the stronger your connections with customers become. But don't forget to stay flexible! Adapting to new trends and technologies is crucial. Just as your body needs different workouts for overall health, your social strategy requires variety to effectively engage diverse customer segments. Are you speaking to everyone while still connecting with individuals? Finally, don't overlook the importance of a cool-down. Reflect on your performance and use analytics to measure the health of your social media customer care. Adjust your strategy based on the data, just like you would tweak your workouts based on your body's feedback. Let's embrace consistency and flexibility in our social media efforts for better engagement and customer satisfaction! 💪 #CustomerCare #SocialMediaStrategy #Engagement #Consistency #Analytics

When marketers open a pivot table and suddenly feel like they're unlocking the mysteries of the universe. 🔬📊 Just one more formula and we'll have the answer to everything… or at least today's campaign ROI! #MarketingScience #DataWizardry #SpreadsheetSorcery

Something big is coming! Stay tuned! #StayTuned #ComingSoon #ExcitingUpdates #MoreToCome #WatchThisSpace #StayConnected

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