Stitch is a payments service provider offering a single API and payment gateway to facilitate online payments and improve payment operations in South Africa. It provides solutions for businesses to manage and optimize their payment processes.

Stitch

Stitch | 23,760 followers on LinkedIn. Stitch payments solutions help businesses seamlessly connect to the financial system, so they can scale faster | Stitch payments solutions help businesses seamlessly connect to the financial system, enabling them to deliver a better user experience and to optimize operations. 

We’re modernising and improving financial infrastructure with a mission to build a financial system that works for all.

Chief Operating Officer & NED

Richard Morecroft

Charles Niehaus

Fintech for Inclusion Venture Investor | Partner @ Quona Capital

Johan Bosini

Operator and advisor at the nexus of policy, technology, development, and venture, early-stage investor and adventure capitalist, advised 11 🦄…

Wesley Schwalje

“Humans still remain the most important customer touch point for us to introduce personalisation for a better customer experience.” Throughout the course of this year, we've taken a closer look at consumer preferences, trends and behaviours through a series of research reports, blogs and most recently, our annual Stitch Scale Summit. At this year's Scale Summit, we had the privilege of learning from experts and leaders across some of South Africa's biggest enterprises in industries ranging from e-commerce and retail, insurance and travel, to banking and regulation. We got an inside look at their growth strategies, approaches to leveraging technology, and ultimately, how they deliver excellent experiences by deeply understanding and empathising with their customers. A huge thanks again to all of our phenomenal speakers and engaged audience for making this year's Summit a huge success. Sipho Tshabalala Laurian Venter Luke Jedeikin Carlien Parsons Kgomotso Tsetsepela Malatse Meagan Rabe Arno von Helden Gareth Murphy Daniel Courtenay Mladen Čolić Glenn Grimley Shanice Gounden Nolwazi Hlophe (She/Her) Lerato Lamola Esq. Lee Corrigan Sylvester Chauke Rita Saad Monique Kleynhans Jessica Rohman Danielle Laity Kathryn Santana Ethel Nyembe Shabir Ahmed Joshua Gordon Kiaan Pillay Junaid Dadan Priyen Pillay Greg Wylde Jessica Manthey Grant James Dewald Müller Musonda Chalwe Thea Sokolowski Lucille Wilcox Nika Coskey

Online shopping gets a lot of hype, though brick and mortar shops still see significant traffic. What's next? Consumers are expecting a unified commerce experience that cuts across both. Retailers around the world are increasingly focused on enriching consumer experiences, both online and in-person, and today they have the technology and data to bring these experiences closer. A unified commerce platform enables retailers to deliver consistent, flexible experiences across online, mobile and in-store environments, ensuring they stay ahead in a dynamic market while reconciling all transactions across methods and channels in one place. Here, we outline how unified commerce works, its benefits and how to implement a successful strategy to ensure a seamless, efficient experience across all channels: https://lnkd.in/dz-vVWNP

Are you ready for the Black Friday shopping season? This year, the Black Friday shopping season is projected to inject R88bn into the South African economy across wholesale, retail and fuel sectors amid surging consumer interest. Accoridng to Capital Connect , total Black Friday direct retail gains will amount to R22.08bn, with most gains coming from consumers buying necessities rather than luxuries. Two major beneficiaries of Black Friday will be the wholesale sector as a major supplier to retailers + fuel sales due to the heightened level of deliveries of goods to retailers and consumers. Data shows that total retail sales are forecasted to be 19% higher in November and 48% higher in December than they were, on average, for the first 10 months of the year. Read more via Bizcommunity: https://lnkd.in/dQtr_bfP

80% of insurance clients said they'd prefer instant payouts–yet only a fraction receive them. How could a flexible float facility expedite disbursements for businesses across industries? A payouts float facility allows businesses to instantly access additional funds when payout demand spikes unexpectedly due to seasonal peaks or promotional events, for example. Having this type of solution in place ensures you always have the funds on hand for immediate disbursements without the need for constant account top-ups or risking delays. With the growing demand for instant, frictionless payouts, keeping up with consumer expectations is key to staying ahead of the competition. See how Stitch supports businesses with flexible, reliable float management to boost your payouts experience: https://lnkd.in/d9KpxZYX

What is the latest directive issued by the SARB restricting Instant EFT payments? Recently, the SARB issued a new directive restricting all electronic funds transfer (EFT) credit payment instructions in South Africa in an effort to combat fraud. Under this new directive, "no person may issue an EFT credit payment instruction on behalf of a payer in the NPS unless that person is registered with the SARB and has obtained informed consent of the payer prior to issuing the instruction." We're happy to share that as a registered TPPP and SO, Stitch meets all existing requirements set forth by the SARB and continue to take payments security and fraud prevention very seriously. We also work with major banks in South Africa to offer alternative methods such as direct bank APIs where possible. Last year, we wrote about the directive when it was still in its early phases. Since then, we have been part of discussions around this directive alongside the SARB. You can read more about it and why we believe this is an important step to ensuring the continued safety and security of South African consumers and merchants that leverage Instant EFT payments here: https://lnkd.in/eXC-JRjW Read the latest on the new directive via BusinessTech here: https://lnkd.in/etSpeyNi

"By 2023, 73% of global payments are expected to be orchestrated by organisations outside the traditional financial services sector." Meagan Rabe , Head of Fintech at Visa This is just one of the many trends shaping the future of the payments ecosystem in South Africa as shared by panellists Arno von Helden ( Investec ), Gareth Murphy ( MTN ), Meagan Rabe (Visa) and Stitch moderator Dewald Müller at our annual Scale Summit last month. But how are these trends shaping the future of payments in South Africa? ✍️ Increased competition and collaboration. The rise of fintechs and non-financial institutions within the payments space continues to drive innovation and has pushed traditional FIs to embrace new tech and partner with fintechs to offer enhanced services. ✍️ Shifting revenue models. As real-time payments gain traction and transaction fees potentially decline, exploring new avenues for value creation like leveraging real-time transaction data for personalised financial services or focusing on higher-value offers, becomes crucial to remain competitive in the market. ✍️ Focus on customer experience and personalisation. With the abundance of payment options available, customer experience is paramount. It's become even more necessary to prioritise seamless and user-friendly payment journeys, personalised offerings, and innovative solutions that cater to evolving consumer needs. Dive deeper into the latest trends and their influence on the financial services landscape in South Africa: https://lnkd.in/djj95r6f

As Black Friday and the peak shopping season looms, 100% payments uptime has become a non-negotiable. With thousands of transactions happening every minute, even a brief downtime can mean lost revenue, frustrated customers and a loss of trust. Last year, Stitch maintained 100% uptime throughout the Black Friday period, ensuring our clients were able to take full advantage of the year's biggest shopping event. Stay ahead of the competition and ensure your payments systems are optimised for non-stop service: https://www.stitch.money/

From subscription-based entertainment services to BNPL, demand for flexible, recurring payments is growing. Here's how to boost your collections success rate: It's all about how you collect: Stitch works with enterprises to offer multiple ways to collect money via Debit Order, DebiCheck or Card, with a streamlined sign-up process that uses pre-built flows to validate and authenticate the instruction. The key to successful collections is having fallback methods to reduce incidents of payment failure. Stitch leverages smart routing to fall back on other methods like tokenised card payments or Pay by bank. See how businesses across industries rely on collections, the key challenges they face and how Stitch enables streamlined, seamless collections with tailored payment options: https://lnkd.in/dGWFpwEM

Heading to Africa Tech Festival in Cape Town next week? Say hi to Stitch Co-founder + CEO Kiaan Pillay and Regulatory + Compliance Lead Kathryn Santana on the 14th. 👋 Hear from Kathryn alongside Michail Le Roux ( Hanekom Attorneys Inc. ) and Elias Yazbeck ( Helios Investment Partners ) during a fireside chat on the importance of regulating Buy Now, Pay Later (BNPL) in South Africa in Hall 5. Catch Kiaan alongside Ameya Upadhyay ( Flourish Ventures ), Cynthia Wandia ( Kwara ), Diana Owusu-Kyereko (MAKA) and Belal EL-Megharbel ( MaxAB ) as they share more on founder wellbeing during a fireside chat on the Main Stage. See the full agenda and book your pass here: https://lnkd.in/eBXZvABY

Why has personalisation become a necessity for delivering outstanding customer experiences, and how can businesses implement effective personalisation strategies? A few weeks ago, leaders from some of South Africa's most prominent enterprises shared their personalisation strategies designed to enhance the customer experience significantly. Here's what we learnt: ✅ Empathise and customise. Tailor interactions and create more relevant and enjoyable experiences by deeply understanding your customers' behaviours and needs. ✅ Ditch traditional segmentation. Instead, build products tailored to individuals. Recommendation engines and machine learning make it easy to centralise + analyse data to understand individual preferences and behaviours. ✅ Focus on the end-to-end customer journey. Build relationships with your customers and create personalised experiences throughout their journey. ✅ Timing is everything. Understand customer milestones and offer relevant products or services at the right time. Level up your personalisation strategies and get first-hand insights from leaders Sipho Tshabalala ( Nedbank ), Daniel Courtenay ( MultiChoice Group ), Mladen Čolić ( TransUnion ), Glenn Grimley ( The Liberty Group ) and Stitch moderator Grant James from the Stitch Scale Summit. Watch the full video here: https://lnkd.in/dA6ggqPB

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