Brainfish provides AI-powered self-service customer support solutions, offering instant answers for customer questions.

Brainfish

The world's most powerful customer content platform powered by AI is here! It's quick and easy to get started - with Brainfish you can help customers get instant, personalised answers to any question. Say goodbye to outdated and reactive customer knowledgebases, and hello to Brainfish.

Brainfish is a venture backed Australian startup that was created to build the world's smartest content engine - to make content central to customer service. 

We're building the virtual product expert of every business, and creating unique, innovative tooling that is different to what exists, and actually solves end customer problems 10X better than today. 

Today, Brainfish helps customer support teams reduce inbound ticket volumes, and deflect hundreds of thousands of online queries - enabling the CS team to spend more time resolving issues that can't be solved without them.

When you use Brainfish, you'll work directly with us to tailor the platform to your particular self-service and CX needs. This care means that, like our AI, we are constantly learning, improving and adapting to your unique situation.

Thank you so much to Circular for choosing to work with us! Because of Brainfish, they have seen a 20% weekly reduction in support hours and an overwhelming ROI of 275.17%.

If you're interested in working with us, book a demo powered by your content: https://hubs.ly/Q02DFnKL0

#CustomerExperience #AISelfService #AIStartup #AITechnology #CXsolutions #CX #AIinCX

🎉 Customer Win

We're excited to share that Smokeball Australia are finalists at the 2024 Australian Service Excellence Awards, in the categories of 'Customer Service Project of the Year - Service Transformation' and 'Customer Service Team of the Year - Medium'.

Their nomination in the Customer Service Project of the Year highlights their successful implementation of Brainfish, which has resulted in their recognition for 'superb self-service'.

Congratulations to Smokeball, Omer Khan, Bonny Wong and their incredible CX team!

If you're interested in transforming your customer experience with AI that understands your content, book a personalised demo: https://hubs.ly/Q02DFFtr0

#CustomerExperience #AISelfService #AIStartup #AITechnology #CXsolutions #CX #AIinCX

📣 New feature alert

Don't just tell your customers how to use your product, show them. 

Our AI Help Centre can now instantly surface the right video for your customer's specific question so they can learn how to use your product faster.

This new feature means no more relying on Youtube or Loom to house your video content, you can now better control your video's permissions right on our platform. 

To learn more about this feature, book a demo powered by your content: https://hubs.ly/Q02DGdF20 

#CustomerExperience #AISelfService #AIStartup #AITechnology #CXsolutions #CX #AIinCX

Found it immensely rewarding to present our findings on customer self-service in contact centres across Australia over the last 2 weeks.

In the largest annual survey of Australian based contact centres we were able to find some fascinating insights about how crucial having the right self service experience is in the contact centre space in 2024.

James Witcombe and team did a stellar job organising almost 1000 customer experience leaders over 2 weeks in 4 states to present and discuss these findings with.

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This is what our customers are saying about Brainfish out in the wild! 

Get a demo on the new way for customers to self-serve: https://hubs.ly/Q02CLKw50

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Brainfish