Flawless provides AI-powered operations observability & incident management for ecommerce & marketplace businesses, streamlining operations & boosting profitability.

Flawless

🎉 We're thrilled to announce we have successfully raised $2.2M in seed funding! 🎉 

This significant milestone will empower us to continue innovating our AI-powered operations observability & incident management platform.

Thank you to our incredible investors: 42CAP, Dreamcraft Ventures, Picus Capital, and Oktogon Ventures. Your support and belief in our mission make all the difference.

We're equally excited to welcome Wolfgang Woerner as our new co-founder. Wolfgang's experience in successfully building and exiting Sixfold brings immense value to our team and our quest to elevate customer experience and profitability from day one.

🚀 Major Update Alert: 300+ New Data Sources, 170+ New Destinations, and Shipment Tracking Enrichment at Flawless! 🚀

We've been grinding behind the scenes to supercharge Flawless, and today we're thrilled to share what we've been working on.

🔗 300+ New Data Sources

We've beefed up our data integrations! From Google Analytics to Shopify and Salesforce, you can now connect 300+ applications to Flawless in a few clicks. Say hello to seamless, real-time data flow into your Flawless dashboard.

📬 170+ New Destinations

Routing your notifications has never been easier. You can now send your alerts to communication tools like Whatsapp, ticketing systems like Zendesk or CRMs like Hubspot - or a combination of these, defined in escalation workflows. 

🚚 Shipment Tracking Data Enrichment

We're super excited to announce our carrier integrations. With our new feature, you can effortlessly sync shipment tracking data from over 1100 carriers, without having to develop anything on your end. Keep tabs on shipment statuses, delays, and more.

If you'd like to try out any of these features in a free trial, feel free to reach out to us!

Our co-founder Zoltan Patai will share some insights about our seed fundraising round as well as about our future plans at Startup Hungary 's First Monday today.

Flawless was featured in a podcast hosted by Protechtor! 

Our co-founder Zoltan Patai discussed how companies can utilise their data to improve their operations and how to overcome the most common cultural & technological challenges on this journey.

Are your efforts to build a data-driven culture constantly undermined by outdated information, lack of trust in data, or long waiting times for crucial insights? 🤔

Imagine a world where you can access clean, trusted, real-time data without waiting for it. Where you can effortlessly harness the power of your data to make timely, well-informed decisions that propel your business forward. 😱

This is not just an idyllic future but a reality that your business can achieve very soon thanks to recent technology trends that are transforming business intelligence.

🟢 Cloud-based data warehouses and data lakes
🟢 Data observability tools & metric stores
🟢 Increasing & cheapening computation performance & storage capacity
🟢 Generative AI as a new interface

This bright future will allow for new capabilities that all businesses can benefit from:

✅ Quick & easy setup
✅ Self-service data access for business users
✅ Real-time insights
✅ Actionability & automation

Dive into the details by reading our article below.

What would you do differently if this would be possible from tomorrow in your business?

#BusinessIntelligence #DataDrivenDecisions #Flawless

Flawless has been featured among the top 50 #cloud companies in Hungary by Forbes Magyarország and Telekom HU. 

Thank you for the recognition! We'll keep working on helping companies become more efficient by activating their data - something that is possible today thanks to the spread of cloud-based data warehouses and data lakes. 

#operationsexcellence #analytics #observability

🪄 It is possible to decrease customer service contact rate without risking customer experience!

There are other ways to decrease customer service contact rate than
❌ hiding contact details
❌ using chatbots or automated decision trees
❌ providing online tutorials

✅ The solution is proactive detection & resolution of incidents that can decrease contact rates by as much as 30%. And the best thing: this even increases customer experience.

💡 Read this article to understand how to implement such a project and what are some tools that can help you in that.

#customerservice #proactivemonitoring #customerexperience

🧞♂️ Setting up a well-working business alerting system is not a myth!

💼 However, many companies fail to use it well, leading to a lack of trust in alerting and turn, limited usage.

💡 In our latest article, learn about the 5 most common challenges with alerting and how to overcome them, including:
🔸 Difficulty in coming up with monitoring ideas
🔸 Need for SQL knowledge to create conditions for alerts
🔸 Alert fatigue from receiving too many notifications
🔸 Importance of receiving alerts in real-time
🔸 Sending alerts to the right people at the right channel

Discover practical tips and strategies to improve your alerting process and unlock the potential for increased efficiency, cost savings, better customer satisfaction, and more! 💪📈

#Operations #Alerting #RealTimeMonitoring #Efficiency #ProactiveDetection #FlawlessOperations

E-commerce companies can achieve significant margin improvements - we estimate it min. 3%💰 - with the help of operational analytics.

This value can be captured via the uplift of customer experience driven by quicker reactions to operational incidents. In turn, this leads to higher customer retention and reorder rates.

Still, this value is often left on the table as operational data is usually underutilised at e-commerce companies.

Read this article to get answers to:
✅ What are the 4 key reasons why data is underutilised in e-commerce operations?
✅ What's operational analytics?
✅ What are the 5 steps to implement operational analytics?

#operationalanalytics #operationalexcellence #ecommerce #flawlessoperations

We have been selected to another shortlist this week: we're the 13th hottest startup in Hungary according to Forbes Magyarország! 

If you also want to switch your operations from reactive to proactive with real-time alerting, contact us!

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Flawless.so (Software Development Company)