Sentient Machines is a provider of a conversational analytics platform that utilizes artificial intelligence to analyze customer interactions, delivering insights for quality assurance, compliance, agent training, and customer feedback.

Sentient Machines

Sentient Machines offers a conversational analytics platform that provides real-time monitoring and insights into customer interactions. The platform utilizes artificial intelligence to analyze conversations for compliance, quality assurance, and training.

Sentient Machines | 488 followers on LinkedIn. A New Era of Ethical &amp; Empathic Human Machine Collaboration | Seamlessly integrated, user-friendly, real-time platform. | Our leading-edge, real AI* platform reads and tracks intent, language, and emotion throughout customer interactions - so what is being said, how it&#39;s being said, and why it&#39;s being said.

Affordable and customisable, our technology is used to:

- Measure and improve customer service / experience
- Improve performance and enhance the ongoing development of contact centre agents
- Optimise QA process
- Monitor compliance

In addition, our unique algorithms automatically identify business opportunities by detecting emerging trends - giving you full transparency across 100% of your customer and employee interaction data.

Other benefits include:

- Increased sales up to 340%
- Reduced churn by up to 60%
- Identification of missed sales opportunities

We believe that by inspiring human beings to become better communicators, we can create a deeper connection between all of us.

Employee Customer and Patient Experience Design and Engineering

Morris Pentel

"For better or worse, your employees’ experiences will affect your customers’ experiences. This feedback loop is evident in every store, restaurant and airport check-in counter. If the employee is happy and engaged, the customer will probably have a good experience, making the employee even more engaged and empowered." Lakeside Software 's Matthew McGuire considers how aligning employee experience with smart tech can improve #cx outcomes. Via CMSWire https://lnkd.in/eDxFJRiC #AI #customerexperience

How small businesses can leverage #AI to improve their customer interactions, streamline operations and outpace competitors. Via CDW https://lnkd.in/ectg4mP6 #cx #artificialintelligence

Sentient Assist+ offers real-time assistance to agents to transform their productivity and increase positive outcomes. Driven by our conversation analytics platform and using #generativeai . Speed up your daily operations with automated notes generation and summaries, reduce customer and agent churn, enable agent self-training and much more. Get in touch to find out more and arrange a free demo. https://lnkd.in/e4tiyy-S #AI #nlproc #contactcentre

"With #AI transforming customer support, it’s clear that the role of the agent is evolving, rather than disappearing." Fasthosts Head of Customer Service Operations Jon Dainton explores the value of human support in an AI world. Via theHRDIRECTOR https://lnkd.in/eKfs6U6d #cx #contactcentre

Dr Danica Damljanovic

"One recent case study we did focused on confusion, and revealed that Average Handling Time for calls with confused customers took on average 50% more time, when compared to those without any confusion. In the same study, our principal consultant created a 5 minute training programme following the AI insights, and the outcome of this training resulted in 21.2% reduction in Average Handling Time. Imagine the impact if this was done on a regular basis by all businesses?" In the second part of our series on how AI-driven conversation analytics can help transform your business, Sentient Machines CEO & Founder Dr Danica Damljanovic covers the #AI can play in supporting and developing the skills of #customerservice agents. https://lnkd.in/e7kwW2Qm #nlproc #contactcentre

"by analyzing real customer data and communications, #AI can help PR professionals tailor their messages to resonate with specific audiences. This personalization builds stronger connections with one’s target audience and enhances overall engagement, making your communications more compelling and impactful." Lora Kratchounova offers some valuable tips for leveraging AI in public relations. Via CMSWire https://lnkd.in/esrC9NhQ #marketing #generativeai

Understanding natural language is our passion. Get in touch to arrange a free demo and find out our AI-powered insights could help you increase #sales conversions, reduce customer and agent churn, identify #vulnerablecustomers and much more. https://lnkd.in/eEsCBXCA #cx #callcentre #nlproc

"Part 2/3 - How Can AI Help with Advisor Competency, Performance and Well-being?" is ready! Our fully AI-driven conversation analytics platform combines behavioural science with #AI , in order to improve your team's performance, increase their competency and well-being, and ultimately create positive outcomes for both your business and your customers. Enjoy! #ArtificialIntelligence #AdvisorPerformance #BusinessGrowth

"For many, a car is not a nice to have but a necessity for work or for family life. Volkswagen Finance made tough personal situations worse by failing to consider what those in difficulty might need. It is right it compensates those who suffered. This fine and redress should send clear signals to lenders that they need to properly support those in financial difficulty." As the Financial Conduct Authority issues another large fine to a firm for failing to understand and respond to the needs of #vulnerablecustomers , make sure your organisation doesn't end up in the same position - get in touch to find out how our cutting-edge Sentient Protect AI platform can monitor 100% of all your customer interactions in real time and help you stay compliant. Email hello@sentientmachines.tech to find out more. https://lnkd.in/eDvHyR6J #consumerduty #cx

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Sentient Machines

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