Focus on Digital is a digital marketing agency that provides services such as lead generation, search engine optimisation, pay-per-click advertising, and automation tailored to business needs.

Focus on Digital

Focus On Digital | 96 followers on LinkedIn. Digital Marketing London, Specialist Agency Services  | Focus On Digital is a small responsive agency that put our customers first. We are committed to delivering our projects in true partnership. Our philosophy is the harder we can work to enable our customers’ businesses to be successful and expand, the more our business will thrive.

Program Manager/Senior Project Manager delivering business automation, infrastructure and cloud solutions.

Ben Miller

Focus On Digital

Automating Customer Service in Banking: Striking the Right Balance Banks are increasingly turning to automated chatbots and virtual assistants to handle customer inquiries. But is this helping or hurting the customer experience? For customers dealing with sensitive financial issues, is automation the right solution, or should there always be a human touch? What’s your experience with automation in banking? #CustomerService #BankingAutomation #CX

🚀 Automation in Business: Opportunity or Overhaul? As automation continues to advance, industries are rapidly reshaping their operations. Recent reports highlight that major companies are doubling down on AI-powered automation to streamline processes, boost efficiency, and redefine customer engagement. This momentum is driven by technologies that don’t just support tasks but can perform entire workflows, opening the door for businesses to focus on innovation and value creation. However, with this shift comes a critical question: Are we at risk of over-reliance? With automated decision-making and AI-driven processes, there’s an ongoing debate about potential impacts on jobs, skills, and even ethical concerns around data and control. What are your thoughts? Is automation a pathway to smarter business, or does it carry hidden risks we need to address? Share your perspective! #Automation #AI #FutureOfWork

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Focus on Digital