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American Airlines Fined for Tarmac Delays
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American Airlines faces a $4.1 million fine from the Department of Transportation for unlawfully keeping passengers on tarmac for hours, impacting over 5,800 passengers. The airline claims the delays were due to exceptional weather events and represents a small number of flights during that time period.
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How might this fine impact American Airlines' reputation and customer trust?
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What measures can airlines take to avoid or mitigate tarmac delays?
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