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Apple Introduces Virtual Shopping Assistance
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Apple launches 'Shop with a Specialist over Video' feature in the Apple Store app, enabling US customers to virtually connect with Apple Specialists for product purchases like the iPhone, offering video and transcript support. Karen Rasmussen, Apple's head of Retail Online, emphasizes the focus on personalized customer experiences.
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How might Apple's virtual shopping feature impact the traditional in-store shopping experience?
In what ways could other companies adapt and integrate similar virtual customer support systems?
What technologies are likely driving the implementation of virtual shopping assistance in the retail sector?
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