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Diamonds in the Rough: Customer Experience Strategy
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Customer experience expert Steven Van Belleghem advocates for a shift in mindset to improve customer experience, emphasizing the concept of 'diamonds in the rough' and providing five lessons for organizations to enhance customer experience.
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How can companies effectively implement the lessons provided by Steven Van Belleghem to enhance customer experience?
How does the concept of 'diamonds in the rough' influence the overall customer experience of a company?
What are the potential challenges organizations might face in making the recommended changes to their customer experience strategies?
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