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OverviewAPI
FinTechs face a mismatch between what consumers prioritize and what they offer, with a focus on convenience and customer experience. Consumers prioritize prompt availability of funds and a wide array of payment options. FinTechs need to align their services with consumer needs to satisfy customers, particularly among younger generations. Highest performing FinTechs offer at least six payment methods for senders and receivers, with real-time access to funds being a top priority.

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