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OverviewAPI
The article delves into the complexities faced by small business owners when shipping large, awkwardly shaped items known as 'ugly' freight. CEO Heather Hoover-Salomon from uShip sheds light on the challenges, emphasizing the struggle to secure skilled carriers and manage the associated high expenses. She underscores how these shipping hurdles directly influence customer satisfaction and offers guidance on better communication and carrier selection methods.

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