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Shake Shack and DoorDash: Boosting Profitability and Safety
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Overview
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Shake Shack's self-service kiosks have boosted profitability and efficiency, with over 50% of in-Shack sales coming from kiosks. DoorDash has introduced new safety tools for its delivery people and is testing a warning for customers who don't leave a tip.
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How has the implementation of self-service kiosks affected Shake Shack's overall business strategy?
How might the warning for non-tipping customers impact DoorDash's business model?
What specific safety tools has DoorDash introduced for its delivery people?
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