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Social Media Shopping: Building Trust for Increased Sales
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Despite the increasing use of social media for shopping, only a small percentage of consumers are making purchases. Trust is a key factor in the gap between browsing and buying. Generation Z is the most inclined to use social media for shopping, with a preference for credit/debit cards and PayPal as payment methods. Retailers must focus on building trust and addressing quality and transparency concerns to drive more sales on social media.
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How can retailers address the concerns of consumers regarding the quality and transparency of social media shopping?
What specific actions can retailers take to build trust with consumers on social media?
What strategies can retailers employ to attract more Generation Z shoppers?
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