Sign Up
Stories
The Power of Customer Obsession: Study Reveals Positive Impact on Brand Recommendations and Sales
Share
AI Revolutionizing B2B Customer Success
AI's Rising Influence in Payments
BOGO Deals and Rewards Ubiquity: America...
15 Customer Experience Predictions for 2...
2024 Marketing Trends Unveiled
7-Eleven's Ambitious Global Expansion
Overview
API
A study by Customer Obsession Advantage (COA) reveals that 82% of customers who are obsessed with a brand are likely to recommend the company to others. 42% have already recommended it multiple times, and 44% share their feelings about the company with others. 26% have left online reviews. Additionally, 88% of customers who are obsessed with a product will repurchase it in the next 12 months.
Ask a question
How can brands leverage social media to engage with obsessed customers?
How can companies measure their NPS score?
What are some strategies to increase customer obsession?
Article Frequency
0.2
0.4
0.6
0.8
1.0
Nov 2023
Dec 2023
Jan 2024
Coverage