ElementX AI provides AI solutions focused on customer experience and support, described as a Tier 0 support system that offers automated assistance and personalized interactions.

ElementX

ElementX AI

ElementX | 1,693 followers on LinkedIn. Applied AI Engineering and Consultancy  | ElementX is an Artificial Intelligence engineering consultancy on a mission to solve challenging problems that can deliver exponential impact.

The company specialises in applying Conversational AI, Computer Vision and Data Science for automation, discovering insights in data and enhancing the customer experience. 

We have helped our clients do the impossible and saved hundreds of thousands of dollars, 10x their productivity and created innovation with AI.

Richard McLean

Chair @ Zeald, Outrun & IzzyAgents and investor, professional director and advisor to a range of other organisations.

David Kelly

Recruitment Services Specialist @ inITiate Recruitment Limited

Emma Roberts

Solving problems with technology

Ming Cheuk

We're on the AI Forum NZ blog today sharing some of the insights we've learned over the last decade working on AI projects. Clearly defined goals lead to solutions with a measurable impact for our clients. You can read the full article here: https://lnkd.in/gCQgbjeq #AI

Yesterday's IBM AI Showcase featured some awesome, results-driven Gen AI implementations currently in production. Matt Poole , Oliver Tipping , and our CTO Ming Cheuk shared their experiences and insights from The University of Auckland 's virtual assistant. Thank you to Justin Wright for guiding the discussion, and to our friends at IBM for another excellent showcase! #GenAI

Generative AI has huge potential for improved efficiency, experience, and ROI - are you interested in hearing about what that means for actual businesses, in practice? Our partners at IBM are hosting a showcase with discussions from New Zealand organisations who are currently using GenAI - including our work with The University of Auckland October 22, 3-5:30pm at Rydges Rooftop in Auckland We would love to see you there! You can register and learn more here: https://lnkd.in/gATimQTf #ResponsibleAI #GenAI

Another incredible (and dare I say the best to date) Aotearoa AI Summit! Great diversity of talks - from snapshots and predictions on productivity impacts, to practical advice on adoption, how it's being used (or not) in the gaming and media industry where IP is their gold, and thought-provoking discussions on the opportunities that non-anglocentric LLMs present in preserving language and culture. The maturing of AI as a direct tool in our day to day lives has also created a very different atmosphere from previous summits. As always, it was great to catch up all the familiar faces in the industry! A big thank you to our amazing sponsors who have made this event possible, and the size it was this year: Amazon Web Services (AWS) , SupaHuman AI , Google , Microsoft , Spark New Zealand , Callaghan Innovation , IBM , Auror , Being AI Group , Kōwhai AI Ltd , ElementX , Straker , Tech Mahindra . Thank you as well to the US Embassy of Wellington and Asia New Zealand Foundation for bringing us some incredible speakers from overseas - very important to bring the international perspective when discussing AI in Aotearoa. Finally, ka pai to the entire team at the AI Forum NZ that has made it happen, in particular Madeline Newman for the months of prep leading up to the summit and Megan Tapsell for running the show on the day! Can't wait to see how this space evolves at next year's summit!

Check out what Serko has been working on! AI agents can help streamline travel management and make booking processes flow more naturally, and that's only the beginning!

It’s been incredible to witness the pace of AI adoption and development globally at the SuperAI conference in Singapore! Here are some of my key takeaways from the very packed first day: Mark Souza from Microsoft highlighted the $500 million savings from adopting AI within its contact center. He emphasized the importance of creating a culture that integrates AI into workflows to extract real value, ensuring it's not something people use for just two weeks and then abandon. Vaikkunth Mugunthan from Dynamo AI stressed the importance of monitoring and compliance in enterprise-grade AI deployments. He pointed out that many organizations currently fail at the "Retrieval" part of RAG systems, which I completely agree with as it’s the hardest part of RAG right now. Clara Lim from WIZ.AI demonstrated the rapid growth of voice as a channel for AI-driven customer service. This growth makes sense as AI capabilities rapidly increase, despite voice being a familiar yet challenging channel for AI to solve. Marc Raibert from Boston Dynamics discussed the significant opportunity for robotics to serve as the interface between advanced AI models and the physical world. He introduced a new paradigm for teaching robotics new skills, traditionally done by teams of programmers. However, there is still plenty of work to be done on the mechanical and control systems side, which I agree with as a Mechatronics engineer. We may also see new form factors develop for interfacing with AI, as indicated by Pachara (Pinn) Lawjindakul from Lightspeed (e.g. smart glasses). Looking forward to day 2!

Please give a warm welcome to our newest Junior Full Stack AI Engineer, Yunu Choi ! 🥳 Yunu fits right in with our tech-savvy cat-loving crew, and when weekdays are over, he swaps codes for classrooms, volunteering as a primary school teacher at a Korean language school 🐱💻 We're super excited to have him on board!

Our incredible team member and youngest PhD holder, Tessa Phillips , is off to the next chapter in her professional journey! We’ll miss you Tessa; we’re wishing you all the best in your new endeavours 💫 ✨

Our CTO, Ming Cheuk , lends his expertise to the discussion on the role of AI as a necessity or a differentiator for startups. Discover his and other experts' valuable insights here: https://lnkd.in/gEqKCfjg

It's today! Our CTO, Ming Cheuk , and other experts from academic, industry, and advisory backgrounds will dive into the opportunities and challenges AI brings to the industry 🌟 Ming will be discussing its origins, future prospects, and the risks and opportunities involved at the panel session on AI.

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ElementX AI

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