Update provides an AI-powered platform for account management and customer success, offering features such as portfolio insights, meeting analysis, and revenue growth acceleration.

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Antler

PowerPlay Capital

Andreessen Horowitz

Umami Capital

Zoom Venture

IdealabX

CS Angel

Stage Venture Partners

Howard Morgan

Shane Neman

UpdateAI

SaaS Boom or SaaS Bust?

Brett Queener joined Josh and Kristi on Unchurned and dove deep into the history of the SaaS industry and its history of booms and busts. 

Watch and Listen to the Full Conversation 👇
YouTube: https://lnkd.in/gnpf5mdX
Spotify: https://lnkd.in/gjkZ94mr
Apple: https://lnkd.in/gAjsKVFE

#customersuccess #updateai

Had fun working with ChurnZero on writing this one...

Josh Schachter and Kristi Faltorusso had a hard-hitting conversation with Brett Queener on the most recent episode of Unchurned. 

Brett gave his honest thoughts on the Hunter/Farmer mentality.

And it may not be what you're expecting...

Watch and Listen to the Full Conversation 👇
YouTube: https://lnkd.in/gnpf5mdX
Spotify: https://lnkd.in/gjkZ94mr
Apple: https://lnkd.in/gAjsKVFE

#customersuccess #updateai

Let us know your thoughts in the comments!

#customersuccess #updateai

Quick! Show us your most recent positive customer review! 👇

Are you a data nerd?

If your answer is a resounding "YES!" then Customer Success is the perfect career for you. 

Brent Grimes, CEO of Reef.ai, breaks down how data plays a key role in how his team scores their customers. 

Watch and Listen to the Full Episode 👇
YouTube: https://lnkd.in/g9tYgWqY
Spotify: https://lnkd.in/gSjnR9jK
Apple: https://lnkd.in/gf2GwS8d

#customersuccess #customeroutcomes #updateai

How do you 'score' your customers?

Brent Grimes, CEO of Reef.ai, joined the Unchurned team to talk about how his CSMs maximize their customer scoring so each customer has a value-packed lifecycle. 

Just about every sentence in this episode was a golden nugget for any CSM team!

Watch and Listen to the Full Episode 👇
YouTube: https://lnkd.in/g9tYgWqY
Spotify: https://lnkd.in/gSjnR9jK
Apple: https://lnkd.in/gf2GwS8d

#customersuccess #customeroutcomes #updateai

Julio Franco, CCO at Zappi, joined Jon, Kristi, and Josh to chat about all things CS & BS. 

Simplifying market research was one of the many topics discussed! 

Check out the full conversation 👇 
YouTube: https://lnkd.in/gBwSh4BN
Spotify: https://lnkd.in/gF94aEv2
Apple: https://lnkd.in/gdHf7iJF

#onboarding #updateai

When was the last time you needed to re-onboard a customer? 

Julio Franco gave the CS & BS squad a deep dive into how his team accomplishes this at Zappi.

Check out the full conversation 👇 
YouTube: https://lnkd.in/gBwSh4BN
Spotify: https://lnkd.in/gF94aEv2
Apple: https://lnkd.in/gdHf7iJF

#onboarding #updateai

Alright, CS folks...

Let's hear your wildest dreams 👇

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