EdgeTier is a software company that specializes in customer service automation and optimization solutions, using artificial intelligence and machine learning to enhance customer support operations.

EdgeTier

EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. 

Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests.

EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice.

Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query.

Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.

Enterprise Ireland

Episode 1

Act Venture Capital

Smedvig Capital

We're #hiring a new Account Executive in Dublin, County Dublin. Apply today or share this post with your network.

We're #hiring a new Sales Development Representative in Dublin, County Dublin. Apply today or share this post with your network.

I'm excited to share that due to our successful growth and continued plans for expansion, I'm hiring a TA Coordinator on my team! 2024 is going to be a big year for EdgeTier, and we want to hit the ground running in January.

This is a junior-mid level role, with 2 years experience preferred in an in-house function. Bonus points for fast-paced start-up experience, particularly in tech!
The position is a hybrid role working out of our Dublin office, so please only apply if that is suitable.

If you're interested in the opportunity, have a read of the spec and apply through the link below.

Note to agencies: we do not require any agency assistance.

We're #hiring a new Talent Acquisition Coordinator in Dublin, County Dublin. Apply today or share this post with your network.

We're #hiring a new Senior Backend Python Developer in Dublin City, County Dublin. Apply today or share this post with your network.

We're #hiring a new Senior Data Analyst in Dublin City, County Dublin. Apply today or share this post with your network.

We're #hiring a new Sales Development Representative in Dublin City, County Dublin. Apply today or share this post with your network.

We're #hiring a new Management Accountant in Dublin City, County Dublin. Apply today or share this post with your network.

We're #hiring a new Financial Controller in Dublin City, County Dublin. Apply today or share this post with your network.

COM:EDGETIER

EdgeTier

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