Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. 

With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.


Anthos Capital

Initialized Capital

Sequoia Capital

Uncork Capital

Eric Yuan

Frederic Kerrest

Jared Smith

Jay Simons

Ryan Smith

Terrence Rohan

Battery Ventures

boldstart ventures

Salesforce Ventures

Threshold

Vine Ventures

Jennifer Tejada

Front

Drumroll please… 🥁 We’re thrilled to announce the GAME CHANGER AWARDS, recognizing companies that are achieving customer service excellence! 

These 100 Front customers set a new standard for exceptional service across four categories – CSAT Leader, Knowledge Base Pro, Chatbot Expert, and Community Star. All honorees have best-of-the-best Front CSAT scores, exceed industry benchmarks. and obsess over exceptional service. 

More about the awards and who made the list: https://bit.ly/48QACnP
#GameChangerAwards

Did you know that Front started publishing our real-time support metrics last year? It was a big move – some might even say a risky one – but we were inspired by Rippling, which did the same in 2022. 

So was it worth the risk? 

Find out on February 8, where Front CEO Mathilde Collin and Rippling CEO Parker Conrad will discuss:

📈The ROI of making your support metrics public 
🚀How to maintain support stats that far exceed industry benchmarks…and why you can’t hide behind rosy averages 
👪 Why *everyone*, from leaders to engineers, should directly engage with customers 

https://lnkd.in/gzqJjgUp


Hey, support leaders - want to learn how you can get the organization of a ticketing system with the familiarity of email? Now you can with our newest Front Academy course: Operate a world-class Support team with Front. You'll learn how to: 

🎯 centralize all your channels into one tool for seamless collaboration 
🔀 efficiently route your messages to the right people 
📈 accelerate your response time and keep improving with CSAT and analytics 

Enroll to get started! https://bit.ly/42ibow5 

#customerservice #customersupport 

We’d like to take a moment to acKNOWLEDGE our Knowledge Base Pros! 👏 
Archetype Themes, Coastal Reign, May, Ship Essential, and Simplissimmo

These companies are scaling self-service with Front’s knowledge base to delight their customers with an on-brand, intuitive experience that delivers answers fast. 

To learn more about Front’s #GameChangerAwards visit: https://lnkd.in/gp7JG5t2


The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers. Join our virtual event on February 6th at 10 AM PT to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score. Register today. https://bit.ly/3HwVVyx 



Freshdesk is a customer service software with omnichannel ticketing, help desk automation, and team collaboration.

Freshdesk

Trengo is a communication and team collaboration platform that integrates various communication channels like WhatsApp, Instagram, Facebook, Emails, and Live Chat.

Trengo

Zendesk Support Suite is a customer service software that provides a suite of tools for customer support, including ticketing, self-service options, and customer engagement.

Zendesk Support Suite

Intercom is a customer messaging platform that enables personalized, conversational experiences through chat, bots, and targeted messaging.

Intercom

Help Scout is a help desk software for customer support teams, providing email management and collaboration tools.

Help Scout

HubSpot is a customer relationship management (CRM) platform that offers a suite of tools for marketing, sales, and customer service.

HubSpot

Google Collaborative Inbox is a feature within Google Workspace that allows teams to manage shared email inboxes collaboratively.

Google Collaborative Inbox

Hiver is an email collaboration tool that helps teams manage shared inboxes and provides email productivity features.

Hiver

Kayako is a customer service platform that offers help desk and live chat software for customer support.

Kayako

DelightChat is an omnichannel inbox that helps manage WhatsApp, Instagram, Facebook, Emails, and Live Chat, providing value for money.

DelightChat

Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale. It reimagines the way businesses communicate, bringing customer conversations to the center of focus. The platform automates and aggregates customer conversations from various channels, providing built-in collaboration, personalization, and scalability.

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