Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. 

With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.


Anthos Capital

Initialized Capital

Sequoia Capital

Uncork Capital

Eric Yuan

Frederic Kerrest

Jared Smith

Jay Simons

Ryan Smith

Terrence Rohan

Battery Ventures

boldstart ventures

Salesforce Ventures

Threshold

Vine Ventures

Jennifer Tejada

Front

Drumroll please… 🥁 We’re thrilled to announce the GAME CHANGER AWARDS, recognizing companies that are achieving customer service excellence! 

These 100 Front customers set a new standard for exceptional service across four categories – CSAT Leader, Knowledge Base Pro, Chatbot Expert, and Community Star. All honorees have best-of-the-best Front CSAT scores, exceed industry benchmarks. and obsess over exceptional service. 

More about the awards and who made the list: https://bit.ly/48QACnP
#GameChangerAwards

Did you know that Front started publishing our real-time support metrics last year? It was a big move – some might even say a risky one – but we were inspired by Rippling, which did the same in 2022. 

So was it worth the risk? 

Find out on February 8, where Front CEO Mathilde Collin and Rippling CEO Parker Conrad will discuss:

📈The ROI of making your support metrics public 
🚀How to maintain support stats that far exceed industry benchmarks…and why you can’t hide behind rosy averages 
👪 Why *everyone*, from leaders to engineers, should directly engage with customers 

https://lnkd.in/gzqJjgUp


Hey, support leaders - want to learn how you can get the organization of a ticketing system with the familiarity of email? Now you can with our newest Front Academy course: Operate a world-class Support team with Front. You'll learn how to: 

🎯 centralize all your channels into one tool for seamless collaboration 
🔀 efficiently route your messages to the right people 
📈 accelerate your response time and keep improving with CSAT and analytics 

Enroll to get started! https://bit.ly/42ibow5 

#customerservice #customersupport 

We’d like to take a moment to acKNOWLEDGE our Knowledge Base Pros! 👏 
Archetype Themes, Coastal Reign, May, Ship Essential, and Simplissimmo

These companies are scaling self-service with Front’s knowledge base to delight their customers with an on-brand, intuitive experience that delivers answers fast. 

To learn more about Front’s #GameChangerAwards visit: https://lnkd.in/gp7JG5t2


The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers. Join our virtual event on February 6th at 10 AM PT to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score. Register today. https://bit.ly/3HwVVyx 



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Chief Product Officer

Mohammed Attar

VP, Partnerships & Business Development

Craig Klemp

Senior Vice President, Global Marketing

Jon Borgese

Engineering

Anais Gonzalez

Director, Product Analytics

Eleni Pavlakis

Sales and Support

Emily Ponder

Greg K.

Senior Director, Self Serve & Marketing Operations

Jessica V.

Head of Brand Design

Kelsey Aroian

Head of Sales Enablement

Lauren Carlson

Bryan Schreier

Sam Hickmann

Stephanie Schatz

Jason Shah

Josh Stein

Quentin Nickmans

Gil Dibner

Jeff Clavier

Mathilde Collin

CEO and Co-Founder

Laurent Perrin

CTO and Co-Founder

Shane Lowry

Vice President of Engineering

Founder and Chief Product Officer

Sylvie Woolf

Global VP of Customer Success & Solutions Engineering

Lindsey Smith

Software Engineer

Jason Dugdale

Support Operations Engineer

Cyril Gantzer

Marketing

California Companies With Less Than $1B in Revenue (Top 10K)

West Coast SaaS Companies

San Francisco Bay Area Late Stage Companies With More Than 10 Employees

San Francisco Bay Area Startups with Female Founders

Front is a communication hub for building strong customer relationships on digital channels. For many businesses, almost every customer conversation can make or break the relationship — the stakes are that high. Front puts these conversations at the center of a team’s attention and surrounds them with collaboration capabilities and contextual data from multiple systems. This lets teams stay focused on delivering timely, accurate, and deeply personalized communications. More than 7,500 businesses, including Shopify, Airbnb, Hulu, Lyft, and Mailchimp, use Front to build better customer relationships, one conversation at a time. To learn more, visit front.com.

Series D - Front

Mike Cannon-Brookes

Series C - Front

Series B - Front

Social Capital

Series A - Front

Seed Round - Front

San Francisco

California

United States

North America

FrontView REIT, Inc. Announces Pricing of Initial Public Offering

Bull of the Day: FrontDoor

Frontwood® by Södra is being used for interior design in an impressive innovation cluster

West Sacramento road extension opens up more riverfront for development

Tai Software and Front Partnering to Revolutionize Freight Broker Operations with AI and Email Automation

New Opel Frontera: Spacious and Fun SUV Also Available Fully Electric

Viventium Named FrontRunner for HR Software

Front Welcomes New Chief Executive Officer to Spearhead Next Phase of Growth and AI Innovation

Boldyn Networks Upgrades the Wireless Communications for the Utah Transit Authority's FrontRunner Line

United Kingdom

Europe

Puerto Rico

Mexico

Australia

Oceania

HTML5

Twilio

Amazon Route 53

Google Fonts

Google Tag Manager

Google Analytics

Lead Flows

Vimeo

HubSpot Marketing Hub

Adobe Fonts

Freshdesk is a customer service software with omnichannel ticketing, help desk automation, and team collaboration.

Freshdesk

Trengo is a communication and team collaboration platform that integrates various communication channels like WhatsApp, Instagram, Facebook, Emails, and Live Chat.

Trengo

Zendesk Support Suite is a customer service software that provides a suite of tools for customer support, including ticketing, self-service options, and customer engagement.

Zendesk Support Suite

Intercom is a customer messaging platform that enables personalized, conversational experiences through chat, bots, and targeted messaging.

Intercom

Help Scout is a help desk software for customer support teams, providing email management and collaboration tools.

Help Scout

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HubSpot

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Google Collaborative Inbox

Hiver is an email collaboration tool that helps teams manage shared inboxes and provides email productivity features.

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Kayako is a customer service platform that offers help desk and live chat software for customer support.

Kayako

DelightChat is an omnichannel inbox that helps manage WhatsApp, Instagram, Facebook, Emails, and Live Chat, providing value for money.

DelightChat

Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale. It reimagines the way businesses communicate, bringing customer conversations to the center of focus. The platform automates and aggregates customer conversations from various channels, providing built-in collaboration, personalization, and scalability.

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