Front is a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale. It reimagines the way businesses communicate, bringing customer conversations to the center of focus. The platform automates and aggregates customer conversations from various channels, providing built-in collaboration, personalization, and scalability.

Laurent Perrin

Mohammed Attar

Mathilde Collin

Front

ProProfs provides help desk software that centralizes customer support inquiries and requests across multiple channels, facilitating efficient issue management and resolution. It incorporates automation and reporting features to enhance team productivity and performance.

ProProfs

Step Ladder Solutions offers a platform for digital savings circles that allows individuals and businesses to facilitate group savings for achieving financial goals.

Step Ladder Solutions

Guru Distribution is involved in the distribution of optical products, self-described as a supplier of brands such as ZEISS, BOLLÉ Brands, BOLLÉ safety, GVO Optics, and Visionix.

Guru Distribution

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. 

With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.


Anthos Capital

Initialized Capital

Sequoia Capital

Uncork Capital

Eric Yuan

Frederic Kerrest

Jared Smith

Jay Simons

Ryan Smith

Terrence Rohan

Battery Ventures

boldstart ventures

Salesforce Ventures

Threshold

Vine Ventures

Jennifer Tejada

Drumroll please… 🥁 We’re thrilled to announce the GAME CHANGER AWARDS, recognizing companies that are achieving customer service excellence! 

These 100 Front customers set a new standard for exceptional service across four categories – CSAT Leader, Knowledge Base Pro, Chatbot Expert, and Community Star. All honorees have best-of-the-best Front CSAT scores, exceed industry benchmarks. and obsess over exceptional service. 

More about the awards and who made the list: https://bit.ly/48QACnP
#GameChangerAwards

Did you know that Front started publishing our real-time support metrics last year? It was a big move – some might even say a risky one – but we were inspired by Rippling, which did the same in 2022. 

So was it worth the risk? 

Find out on February 8, where Front CEO Mathilde Collin and Rippling CEO Parker Conrad will discuss:

📈The ROI of making your support metrics public 
🚀How to maintain support stats that far exceed industry benchmarks…and why you can’t hide behind rosy averages 
👪 Why *everyone*, from leaders to engineers, should directly engage with customers 

https://lnkd.in/gzqJjgUp


Hey, support leaders - want to learn how you can get the organization of a ticketing system with the familiarity of email? Now you can with our newest Front Academy course: Operate a world-class Support team with Front. You'll learn how to: 

🎯 centralize all your channels into one tool for seamless collaboration 
🔀 efficiently route your messages to the right people 
📈 accelerate your response time and keep improving with CSAT and analytics 

Enroll to get started! https://bit.ly/42ibow5 

#customerservice #customersupport 

We’d like to take a moment to acKNOWLEDGE our Knowledge Base Pros! 👏 
Archetype Themes, Coastal Reign, May, Ship Essential, and Simplissimmo

These companies are scaling self-service with Front’s knowledge base to delight their customers with an on-brand, intuitive experience that delivers answers fast. 

To learn more about Front’s #GameChangerAwards visit: https://lnkd.in/gp7JG5t2


The newest improvements to Front’s rules are making it easier than ever for customer support teams to maximize productivity and delight their customers. Join our virtual event on February 6th at 10 AM PT to learn how Front’s support team automates their workflows to maintain a 100% resolution rate and an average 98%+ CSAT score. Register today. https://bit.ly/3HwVVyx 



Metric
Company Name	Front	ProProfs	Step Ladder Solutions	Guru Distribution
Symbol
MSH ID	COM:FRONT	COM:PROPROFSDESK	COM:STEP-LADDER-SOLUTIONS	EU:GURUDISTRIBUTION
Market	PRIVATE	PRIVATE	PRIVATE	PRIVATE
Sector	Technology	Commercial & Professional Services	Financial Services & Finance	Commercial & Professional Services
Industry	Customer Operations Platform	Software & IT Services	Fintech	Wholesale Trade
Country	US	US	GB	LV
Stage	D
Employee Count	362
Website	front.com	proprofsdesk.com	step-ladder-solutions.com	gurudistribution.eu
LinkedIn	fronthq	proprofs		guru-distribution-linkedin
Founders

Metric
Market Cap
Enterprise Value
Monthly Web Traffic	264.82K	5.92M
Web Traffic Growth	-0.00	-0.09
Valuation
Raised Capital	65M

Metric
Revenue
Revenue (LTM)
Revenue (NTM)
Gross Profit
EBITDA
Operating Income
Net Income
EPS
Diluted EPS
Revenue 2022
Revenue 2023
Revenue 2024
Revenue 2025
Revenue 2026

Metric
Revenue Growth (LTM)
Revenue Growth (NTM)
Gross Profit Growth (LTM)
EBITDA Growth (LTM)
Net Income Growth (LTM)
14-Day Growth Score
28-Day Growth Score
90-Day Growth Score
365-Day Growth Score

Metric
Gross Profit Margin
Operating Profit Margin
EBITDA Margin
Net Profit Margin
Return on Equity
Return on Assets
Return on Capital Employed

COM:FRONT

Front

Company Overview

Market Metrics

Financial Performance

Growth Metrics

Profitability Ratios

Valuation Multiples

Operational Metrics

Cash Flow Metrics

Balance Sheet Metrics

Efficiency Metrics

Metric
P/E Ratio
P/B Ratio
Revenue Multiple (LTM)
Revenue Multiple (NTM)
EBITDA Multiple (LTM)
EBITDA Multiple (NTM)
Price to Sales Ratio
EV Multiple

Metric
Days Sales Outstanding
Days Payables Outstanding
Days Inventory Outstanding
Operating Cycle
Cash Conversion Cycle
Asset Turnover

Metric
Operating Cash Flow
Free Cash Flow
Cash Flow to Debt
Operating Cash Flow/Sales
Free Cash Flow Yield

Metric
Cash & Equivalents
Accounts Receivable
Inventory
Goodwill
Debt to Capitalization
Debt to Assets
Current Ratio
Quick Ratio

Metric
Rule of 40 (LTM)
Rule of 40 (NTM)
Stock Comp to Revenue
R&D to Revenue
SG&A to Revenue