We at Parloa believe in the revolution of how businesses talk to their customers with the help of artificial intelligence. Ever since our company was founded in 2018 in the heart of Berlin, Parloa has become one of the leading SaaS platforms for Conversational AI. Our aim is to build the most comprehensive solution in this sector for enabling every company in the world to have better conversations with their customers. We pursue this vision with the highest standards of technical engineering and combine it with innovative leadership and a strong commitment of every team member to reimagine the future of customer communication.

Senovo

Newion

Erik Muttersbach

Michael Wax

Nicolas Peters

EQT Ventures

Hanno Renner

Jens Borman

Julius Göllner

Mario Götze

Parloa

🥨 Exciting times in #Munich! 🥨 Today and tomorrow, we're thrilled to be at Conversational AI & Customer Experience Summit alongside our incredible partner, MUUUH! Group. 🚀 

We're looking forward to engaging in discussions, networking, and showcasing the innovative solutions we've been working on. 🤩 

Chantal Regier, León Gilhaus, Laura Ruiz, Lena Wisser, and Andreas Pentenrieder are happy to guide you through our latest developments and answer any questions. 💙

If you're around, swing by, and let's connect! - Booth EB3.

Let's shape the future of customer service together!

#Parloa #EventInMunich #Partnership #Innovation #AI

#Winner 🎉 

We're excited to announce our joint success at this year's European Contact Centre & Customer Service Awards (ECCCSA) in the 'Best Innovation in Customer Service' category, where we stood out alongside our fantastic partner Transcom and TUI! 🏆

This acknowledgment highlights our commitment to revolutionizing customer service with game-changing technology.

Let's keep riding the wave of success together, because we truly believe we're #bettertogether. 🌊🥂 Here's to celebrating our achievements and looking forward to even more exciting milestones ahead!

#Parloa #Transcom #TUI #realtimetranslation #ECCCSA #winner #award #customerservice #AI

🚀 Ready to rock Hamburg! 🌐🚀 The excitement is evident at our booth at the Service Summit. We are thrilled to be here with our fantastic colleagues and partners from infinit.cx! 

The buzz is real, and we're soaking in the vibrant energy. 🤝 We can't wait to connect with you, exchange expertise, and dive into the endless possibilities of AI for modern Contact Centers.

Also! Don't miss our 🇩🇪 masterclass with Chris Meidinger & Benjamin Gebauer on "Wie gelingt herausragender Kundenservice mit AI – heute und in Zukunft?" at 03:45 pm today.

Stop by and say hi (booth B3)! 👋 - See you there! 🌟 

Selina Zirbes, Selina Setari, Deniz Terzi , Stefan Würzle, Giuseppe Villani

#ServiceSummitHamburg #GenerativeAI #customerservice #customerexperience

🚀 Big News! We are thrilled to announce our strategic alliance with KPMG, one of the biggest global auditing and consulting forces in the world.

What makes us 🤝 #bettertogether: KPMG brings extensive technical and industry-specific consulting expertise, implementation know-how, and regulatory expertise, enabling customers to integrate the Parloa platform in a customized and fully compliant manner.

“With its leading technology, Parloa is the right partner to develop our services in AI-supported customer service further and expand our strong range of solutions. As part of the partnership, we can offer customers comprehensive services in AI-based customer service,” says Marc Ennemann, Partner, Head of Value Chain Transformation and Head of Alliance Management at KPMG.

“Parloa and KPMG complement each other perfectly when it comes to AI-driven customer service. KPMG is the ideal partner for clients with complex projects, whether they be high compliance requirements, heterogeneous infrastructures, or international labor coordination,” says our CEO and Co-Founder Malte Kosub.

We are excited to embark on a collaborative journey with KPMG and create something extraordinary together!

Read more:
🇺🇸: https://lnkd.in/e3Tcb9pN
🇩🇪: https://lnkd.in/ejd83nbn  

#Parloa #KPMG #alliance #partnership #collaboration #contactcenter #AI

Heads Up, Contact Center Leaders in the Insurance Industry!

📅 Mark your calendars for December 6, 2023, at 04:00 pm (CET) / 10:00 am (EST)!

🎤 Join Daniel Nieves, Director- North America GTM Strategy at Parloa, for our upcoming webinar "Solid Coverage: How AI Can Automate Claims and Customer Service in the Insurance Industry."

Discover how AI can:
✨ Exceed customer expectations 
✨ Alleviate contact center employees from repetitive tasks 
✨ Effectively tackle the shortage of personnel

Don't miss this chance to gain insights for informed decision-making in your contact center. 🚀

Register now: https://lnkd.in/eeTzqA5m

Bonus: The webinar will be recorded! Register, and you'll receive the recording afterward. 🎥 

#Parloa #AIinInsurance #CustomerService #Webinar #AI #GenerativeAI

We just had an enlightening chat with Benedikt Kalteier, former board member of Generali Germany, and Sjoerd IJedema, contact center AI expert at Parloa, about why AI is the secret sauce for a customer service glow-up in insurance and no longer can be ignored. 🌟

In an era where the insurance industry is facing increased challenges to cut costs and meet rising customer demands, AI emerges as the secret ingredient for transformation. 💬 Why now, you ask? The urgency has never been more tangible.

Dive into the article here:
🇺🇸: https://lnkd.in/e2QefUBH
🇩🇪: https://lnkd.in/eNYBPhTZ

#Parloa #AI #insurance #contactcenter #generativeai #innovation #aitransformation

"Derzeit liegt die geschätzte Wartezeit bei etwa 15 Minuten". Trotz der Möglichkeit, Warteschleifen und die Unzufriedenheit von Kund:innen im Contact Center zu vermeiden, bleibt dies ein verbreitetes Problem in der Energiebranche. 🤔

In unserem neuesten Webinar präsentieren wir, wie E.ON One mit AI starke Kundenerlebnisse am Telefon schafft, Kundenerwartungen erfüllt und Prozesse optimiert. Du erhältst außerdem spannende Einblicke in die Automatisierung verschiedener Anwendungsfälle, darunter die Endkunden-Authentifizierung und die Zählerstand-Abfrage.

🔗 Jetzt anmelden: https://lnkd.in/epqxTmzT

Wir freuen uns auf dich! 🚀

📆 Datum: 23. November 2023 
🕦 Uhrzeit: 11:30 - 12:00 Uhr 
📍 Ort: Online

#Parloa #Webinar #E.ONOne #KI #Kundenservice #GenerativeAI"

infinit.cx and Parloa are coming together at the Service Summit Hamburg, and we can't wait to see you there. Whether you're a familiar face or a new one, our colleagues are eager to connect with you and gain insights from your unique perspectives. ✋

Join us at our booth to discover how our joint expertise can revolutionize your customer service. But that's not all! 🌠 We're taking it to the next level with a joint masterclass. 

Benjamin Gebauer, Head of Portfolio Development at infinit.cx, and Chris Meidinger, Director of Sales Engineering at Parloa, will showcase how companies achieve successful customer experiences with #AI through exciting demonstrations and live showcases.

Our session:
📆 November 22, 2023
⏰ 03:45 p.m.
📌 Hamburg Cruise Center Steinwerder

Let's connect. See you there! 💙

#Parloa #ServiceSummitHamburg #AI #Innovation #CustomerService

P.S. You can already pre-schedule a meeting with us: https://lnkd.in/euyV6m_g"

The future of e-commerce is here, and it's all about outstanding customer service! 🚀

In a market set to exceed $8.1 trillion by 2026, the experience you provide matters more than ever. Customers aren't just looking for products; they're seeking a personalized, efficient, and transparent journey, especially when requests come in faster than agents can respond. 🛍️

That's where Contact Center AI comes in. It's the secret sauce to deliver quality service that makes a difference, setting you apart from the competition, fostering customer loyalty, and taking repetitive tasks from your agents. 🏆

Learn more about how Contact Center AI can revolutionize your e-commerce customer service journey - read more:
🇺🇸: https://lnkd.in/eT-DQapY
🇩🇪: https://lnkd.in/eJfPi6_k

#Parloa #ecommerce #customerservice #AI

CEO & Co-Founder

Faculty Member

Fellow

Co-Founder & Managing Director

Vice chairman

Founder & Chairman

CEO & Co-Founder at Parloa

Malte Kosub

Head of Product Marketing

Team Lead Product Marketing

Senior Product Marketing Manager

Product Marketing Manager

Client Success Manager

Team Lead Sales

Account-Manager

Internship

Working Student

Apprenticeship in Hotel Management

Senior Product Marketing Leader | SaaS B2B | Strategy & Growth | Category Design

Fabian Lahl

Head of Platform Engineering

Associate Director, Platform Engineering

Senior Engineering Manager, Developer Platforms

Senior Engineering Manager, Warehousing

Engineering Manager, Warehousing

Senior PHP Developer

PHP Developer

Web-Entwickler PHP/MySQL

Webentwickler

Christian Burgas

Operations Business Partner

Revenue Operations Specialist

Co-Founder and Chief Operating Officer

Legal Affairs and Strategy

Research And Teaching Assistant

Business Operations @ Parloa

Yarin Cohen

Director - North America GTM

Co-Founder

Sr. Strategic Account Executive

Account Executive - Sales Academy Graduate - Early Talent Ambassador for North America

Creating Amazing Experiences

Daniel Nieves

Senior Operations Business Partner

Operational Excellence Manager

Operations and Strategy

Career transition

B2B Partnerships

Area Manager

Network Pricing (Optimization, Analysis and Reporting)

Network Wet Stock (Analysis and Management)

Logistics Project Manager

Cash and Purchasing Financial Controller

Recruiter/Business Developer

Senior Operations Business Partner at Parloa

Claire Flanchec

Senior People Business Partner

HR Business Partner

Komm. Leitung Personal

HR Manager

Recruiter

Werkstudentin Recruiting

Luisa Maschke

Talent Acquisition Partner // hiring for the AI revolution

Senior Recruiter

Recruiter / HR Manager

Property Manager

Talent Acquisition Partner // hiring for the AI revolution @ Parloa

Jan Eilers

Head of People & Culture

Global Director, Culture and Engagement

Interim Lead Performance and Talent Management

Team Lead, Culture Manager

Project Manager / Organizational Change Driver (teal)

Chief of Staff to the CEO

Siemens Inside e-Car (Communication)

Product Marketing & Strategy

People not HR | Parloa | ex-Celonis, ex-Audi

Charlotte Yasin

Team Lead Finance Business Partner

Senior Finance Manager

Senior Financial Analyst und Controller

Controller

Financial Analyst

Associate Consultant

Werkstudentin

Team Lead Finance Business Partner at Parloa

Sophie Rosenbaum

Chief Revenue Officer

Chairman of the Board

Advisor

No communication is more naturally human than voice

Joachim Schreiner

Principle Revenue Operations Partner

Head of Revenue Operations

Revenue Operations Member

Team Lead, Sales & Marketing Operations

Senior Manager, Sales & Marketing Operations

Global CRM & Sales Operations  Manager

Business Development

Research Assistant

RevOps @ Parloa | Speaker at Salesforce World Tour 2022 | Go to Market Strategy & Execution | CRM Strategy and Implementations |

Christopher Simmons

Director of Sales Engineering

Relocation

Technical Director, EMEA

Director, Sales Engineering - Central and Northern Europe

Senior Director, Customer Success

We employ AI to make meaningful improvements in customer service.

Chris Meidinger

Strategic Alliance Director

Global Alliance Director

Senior Strategic Alliances Manager

Partner Account Manager

Software Account Manager

Building strategic partnerships for one of the leading SaaS platforms for Conversational AI - we reimagine the future of customer communication

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