Qualtrics is an American experience management company that offers a cloud-based subscription software platform for experience management. It was founded in 2002 and has co-headquarters in Seattle, Washington, and Provo, Utah, in the United States.

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At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 19,000 clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. That’s where we come in. 

Founded in 2002, our company has spent over 21 years working with the industries that impact you every day. From retail to government to healthcare, we’ve been on a mission to bring humanity, connection, and empathy back to business. It’s a mission that thousands of Qualtricians across the globe think is work worth doing.

Mission: At Qualtrics, our mission is to build technology that closes experience gaps.

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Hands up if you’ve ever struggled to struggled to demonstrate your CX program’s impact to leadership ✋

Matt Lombardi, Global VP of Customer Experience at ServiceNow, faced this challenge head-on, and figured it out with an impressive twist. 

Learn how ServiceNow is working with Qualtrics to quantify the the efforts of their #CustomerExperience practice ⤵️

We're excited to announce that former First Lady Michelle Obama will be joining us at X4 on May 2nd!
 
Don’t miss out on X4! Early pricing is still available. Reserve your spot today https://lnkd.in/ewj6f9BE

Qualtrics has once again been named a Leader in the latest Gartner® Magic Quadrant™ for Voice of the Customer, where we placed highest in vision and execution. We're grateful to our customers who trust Qualtrics to help them more deeply understand their customers and build deeper relationships with them, and our partners who extend the power of our platform! 

https://lnkd.in/ejtWGAvm

Globally, organizations will put $3.7 trillion at risk in 2024 due to bad customer experiences. 

Qualtrics XM Institute’s recent research shows that bad customer experiences lead directly to lost revenue, and just ONE negative interaction can result in losing a customer and their potential spending in the future. On average, consumers say they have very negative experiences with organizations 14% of the time. And after half of all negative interactions, consumers either reduce their spending with that brand or stop spending with them altogether.

So what’s the solution? Read on ⤵️

Collecting twice as much patient feedback, responding to that feedback to improve patients’ experience in the moment, and using those patient insights to create a patient-centric healthcare experience – University of Utah Health is transforming healthcare with Qualtrics. 

Patients can share real-time feedback about their experience, from food orders to their care plan, instead of being asked for feedback only after leaving the hospital. U of U Health is using these insights for a continuous cycle of improving the patient experience. 

Read more about how University of Utah Health is delivering better outcomes for patients: https://lnkd.in/eH92z2eu 

#patientexperience

Turning insights into action is an extremely powerful skill—it’s exactly what Matt Lombardi, Global VP of Customer Experience at ServiceNow, and his team were able to do.  

Check out how the team was able to set up over 31 action workflows in Qualtrics allowing them to quickly and successfully address the needs of customers and partners.

https://lnkd.in/eXuCqVzy

At X4 we’ll hear from Olympic Gold Medalist and 8-time World Champion, Lindsey Vonn, discussing the grit it takes to overcome challenges and become the best.

Don’t miss out on X4 this May. Early pricing is still available. Reserve your spot today https://lnkd.in/e92pd4eH

NBA Hall of Famer and businessman, Dwyane Wade is coming to X4! Register today to hear him talk about what it takes to develop a championship mindset–on the basketball court or in business.

Early bird pricing available. Reserve your seat today at https://lnkd.in/et5QMbyp

Qualtrics International Inc. operates an experience management platform to manage customer, employee, product, and brand experiences worldwide. The company offers The Qualtrics Experience Management Platform, a system of action that guides users with specific instructions for improvement and automated actions to improve experiences, as well as for listening, understanding, and taking action on both structured and unstructured data. It also provides professional services that primarily consist of research services, through its DesignXM, which allows customers to gain market intelligence, as well as implementations, configurations, and integration and engineering services to help customers deploy its XM Platform. The company was founded in 2002 and is headquartered in Provo, Utah. Qualtrics International Inc. is a subsidiary of SAP America, Inc.

Qualtrics International Inc.

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