Sorted is a technology company that provides a delivery management platform aimed at helping retailers and brands enhance their post-purchase customer experience. Their platform offers solutions for optimizing the entire delivery process, from checkout to returns, by leveraging data and machine learning to improve delivery accuracy, increase conversion rates, and reduce shipping costs.

Sorted Group

Sorted Group Holdings Plc

Sorted Group Holdings Plc provides delivery experience and analyzing post-purchase performance solutions. Its Delivery Experience platform offers data comprising goods deliver, post-purchase performance analysis, delivery tracking, and returning or exchanging parcels to retailers and brands. The company was formerly known as Location Sciences Group PLC and changed its name to Sorted Group Holdings Plc in February 2024. Sorted Group Holdings Plc was founded in 2005 and is based in Manchester, the United Kingdom.

In today’s delivery landscape, good experiences simply aren’t good enough. It takes an outstanding delivery experience to differentiate.

Retailers and brands are supported by our industry-leading tech when they deliver goods and analyse post-purchase performance, and when they empower customers to track deliveries and return or exchange parcels effortlessly. 
Overall, Sorted customers convert more at the checkout, build stronger connections and engagement with shoppers, and use delivery experience as a tool to drive loyalty, sales, insight and, ultimately, competitive edge.

Founded more than a decade ago, we’re an innovative force of over 100 team members who confidently deliver transformational tech on a global scale. We’re proud to have received some impressive accolades (including being named one of the fastest growing companies in Europe by the Financial Times). And we’re even prouder to work with some of the most inspiring names in ecommerce.

The power of post-purchase is intensifying. Retailers and brands - regardless of size - need to seize the opportunity to make five-star delivery experiences their everyday superpower. 

As we enter the next phase of our growth, we’re reviewing our role requirements and job descriptions. There are some exciting new adverts about to go live, so stay tuned and keep checking back… 

Shard Credit Partners

Future Fifty

Praetura Ventures

Chrysalis Investments

NVM Private Equity

Arete Capital Partners

Seneca Partners

"Retailers are being forced to grapple with the pressure of increased competition, combined with the budgetary scrutiny that has swept this year, as well as the stress that comes with the increased demand of peak season. Essentially, businesses are being forced to come up with new ways to make money, whilst simultaneously working hard to save money. No easy feat.
So, how can retailers use the post-purchase experience to handle all of this?"

Read more here... ⬇⬇⬇

Some weekend listening? 👂 🧠 

🎙A session on lowering final mile costs🎙

Here are those podcast links again...
Youtube: sorted.uk/youtube
Spotify: sorted.uk/spotify
Apple Podcasts: sorted.uk/apple
Amazon Music: sorted.uk/amazonmusic
TuneIn: sorted.uk/tunein
Google Podcast: sorted.uk/googlepodcast
Website: sorted.com/podcast

Even if you don't have 17 minutes spare to listen to our latest podcast episode, we don't want you to miss out. You've got a handy summary of a few key points right here... 

1. Scammers pretending to be carriers are wreaking havoc on retailer call centres.
2. Customer email engagement tends to be higher when there is a problem.
3. Customers get confused with comms when retailers use drop ship vendors for logistics.
4. It's clear now that loyalty is a big cost saver, not just a money maker.
5. WISMO contact reduction can be the biggest efficiency hack that retailers can make.

⬇ ⬇ ⬇ 


Dan Greenall, our VP of Product and Marketing, features in this SupplyChainBrain article looking at how carrier management tech can be used to improve warehouse and shipping operations. 📦


If you work in a carrier or logistics role, it's definitely a must-read... 

https://lnkd.in/eCnyjw5t

Shaving pounds and pence off parcel logistics is a welcome way of cutting costs for most ecommerce retailers, as long as customer experience isn't compromised. 

By getting smart with allocation, it's actually possible to improve customer delivery experience whilst making shipping more cost-efficient.

There's a quick summary below, but you can check out our podcast and fact file guide here for more info...

📄 Fact file: https://bit.ly/3SRg21t
🎙 Podcast: https://bit.ly/3FRmFZH

COM:SORTED

Sorted

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