Vivantio provides a platform for service management that supports various service teams within organizations to optimize operations. Self-described as comprehensive, it includes capabilities for IT management, customer service, HR, and compliance.

Vivantio

Vivantio | 3,218 followers on LinkedIn. Vivantio is a leading provider of customer service management software and solutions for demanding B2B service teams.  | Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Five Time B2B SaaS Go-To-Market Leader - CRO/COO, Board Member

Bill Varga

Co-Founder of Vivantio | Service Management Pioneer.

Greg Rich

Tech, Scrum, UI, UX & AI. Product Owner at Vivantio

Shane Griffiths

Head of Engineering at Vivantio

Graham Smith

Did you know that almost 55% of IT leaders admit to wasting resources due to poor capacity management? In today's business world, every tech dollar counts, so getting a handle on IT capacity management is key. Follow these best practices and discover how you can optimize your technology resources. https://hubs.li/Q02XPLKT0

Our CEO, Greg Rich, recently visited with software resource platform Sourceforge to discuss the importance of Service Level Agreements (SLA) and how they are key to delivering consistent and reliable service to customers. #sourceforge #SLA https://hubs.li/Q02XPpNX0

You need to follow in the footsteps of your customer. Discover how ITSM professionals can elevate service delivery by using customer journey mapping tools to streamline processes, minimize service disruptions, and seamlessly align with ITIL best practices. https://hubs.li/Q02XPlSp0

This month's Vivantio Vision newsletter explains the essentials about the IT service desk, reveals our latest industry recognition and delivers a case study that really drives for success. #vivantio #servicedesk #G2 #ITSM #helpdesk #ITAM #customerservice #newsletter

Vivantio's powerful service management solutions enhance efficiency, elevate service quality, and drive profitability. Maybe that's why so many independent software vendors have elevated their customer service game with Vivantio. Discover for yourself and schedule your free demo. https://hubs.li/Q02WT9j80

So, what exactly is an IT Service Desk? This in-depth article from Vivantio explains the essential role of the IT Service Desk, why it matters for your business, and how adopting the right tools and practices can transform your IT service management. https://hubs.li/Q02WSVms0

Have you heard that companies leveraging data integration tools within an IT service management (ITSM) framework can boost their service data analysis and synchronization speed by up to 85%? Discover how these tools can help you enable real-time data flow, support strategic decisions and maintain data integrity. https://hubs.li/Q02WSvs70

A self-service strategy can provide your customers access to information with a click of a button, improve service efficiency and increase customer satisfaction. Click through to see how simple it is to set up branded self-service portals in Vivantio. Utilize the drag & drop designer for a no-code approach or dig into HTML and CSS for robust customizations. Discover how powerful portals can be! https://hubs.li/Q02W3Lgg0

When you're on the hunt for B2B customer support, an IT help desk, or enterprise service management, the first thing you need to do is nail down your requirements. This free guide will help you pinpoint the features and functionality you need from a service management platform, making it easier to find the perfect solution for you. https://hubs.li/Q02W3Ld10

When choosing an ITSM tool, scalability is key. Gartner predicts that by 2025, structured automation will reach 70% of organizations, up from just 20% in 2021. Discover why ITSM is a must-have for modern service-driven businesses. #ITSM #vivantio https://hubs.li/Q02W3Bwc0

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