UJET provides contact center solutions leveraging AI-powered automation, intelligence, and omnichannel orchestration, self-described as delivering exceptional customer experiences.

UJET

ujet.cx | 8,805 followers on LinkedIn. UJET Transforms Your Contact Center with the Power of AI | UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach.  We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency.   UJET&#39;s AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

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Amy Billingsley

VP Controller at UJET, Inc.

Tony Cheung, CPA, MBA

Cofounder Sling Media

Jason Krikorian

Husband, Father, CMO

Baker Johnson

ujet.cx

📣📣 60% of Contact Center AI Deployments Are Low Maturity, According to New UJET Research ujet.cx 's 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative benefits AI can offer. Key Insights Include: 🎯 75% of contact centers prioritize AI investments, yet most deployments remain low maturity 🎯Companies with mature AI strategies see a 68% increase in upsell and cross-sell rates 🎯AI isn't replacing agents - 98% of leaders believe it will upskill them 🎯Only 10% of contact centers have achieved high AI maturity. Is yours one of them Get your copy of the ALL NEW report today: https://lnkd.in/gQi4hxMx

Intelisys Channel Connect is right around the corner taking place November 17-20th! The ujet.cx team will be in booth #610 so stop by and say hi! Spots are filling up, so be sure to book a meeting with one of our team members at the show now! Grab your spot ➡ https://lnkd.in/gZu-wMQB We'll see you in Nashville! 😎

New research shows that customers crave efficient digital solutions. It's time to embrace AI and transform your service experience! Download the Modernizing Service Experiences with AI and Digital Market Study to discover: 🎯 The truth about digital transformation in customer service 🎯 How to improve chatbots and exceed expectations 🎯 Strategies for balancing digital and human channels 🎯 The future of personalized service with AI 🎯 How AI can empower your agents Get your copy here: https://lnkd.in/dTZAiK2n

Another amazing review by one of our customers! If you would like to learn more about ujet.cx 's AI-Powered Contact Center platform real out and book time with one of our CX experts today! https://lnkd.in/d_88X55w Read more reviews here: https://lnkd.in/dYren54u

ujet.cx is thrilled to be a part of the Customer Experience section on the Sapphire Ventures AI-Native Market Map - see below for more details and coming soon a full blog from their team! 🎉

Headed to Nashville this month for Intelisys Channel Connect event, November 17-20th? Be sure and stop by the ujet.cx booth #610 at the show! Before spots get filled up - book a meeting with one of our team members at the show now! Grab your spot ➡ https://lnkd.in/gZu-wMQB We're looking forward to another great channel event!

Always great to see our channel friends on the road! Our very own Geoff Works , VP of Global Channel Sales attended AVANT Communications Elevate CX in Scottsdale, AZ this week - great sessions and networking 🎉

The ujet.cx team had a great week in Orlando at the ICMI Contact Center event attending sessions, networking and doing demos of our AI-Powered Contact Center Platform. ICMI pulled off another successful event and we had a great time meeting so many new faces, and having lots of wonderful conversations this week! We look forward to continuing those conversations over the next few weeks. 😃

Wonderful event hosted by AVANT Communications last week in Kansas City! We are so happy to be partnering with Avant and have the opportunity to participate in events like #Elevate . Thanks again for another successful event - we are looking forward to the next one!

Day 2 of ICMI has kicked off! We are looking forward to meeting more of you this afternoon during expo hours! Stop by booth #518 and grab some swag and let's chat about ujet.cx 's AI-Powered Contact Center! See you at 1pm in the expo hall!

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Vercel

Executive Assistant to Chief Executive Officer

Grace Agustin

Chief Business Officer

Tom Puorro

Vasili Triant

Vice President, Enterprise Sales

Joe Karras

Legal

Kyoungjoo Kim

VP of Mid-Market Sales

Louis Mastrangelo

Director, Mobile Engineering

Amanda Chaudhary

Director of Revenue

Bailey Wong

Director of Implementation

Bob Cielenski

Sales and Support

Bob Wassell

Ted Schlein

Jai Das

Jack Smith

Ananth Avva

Karim Faris

Cathy Gao

Daniel Kjellén

Anand Janefalkar

Founder & CEO

Chief Operating Officer

Jeff Nichols

Chief Financial Officer

Chief Marketing Officer

Karen Bowman

VP, Global Channel

John Lynch

Chief Revenue Officer

Kristin King

VP, Customer Success

Joerg Habermeier

Vice President, Product

United States Software Companies (Top 10K)

Artificial Intelligence (AI) Late Stage Companies With Less Than $1B in Revenue

West Coast Companies With Less Than $50M in Revenue (Top 10K)

Citi Ventures Portfolio Companies

UJET is a cloud contact center platform for smartphone-era CX. In addition to modernizing digital and in-app experiences, UJET eliminates customer channel switching between voice, digital, and self-service channels. The platform infuses AI across its services, which helps to automate processes and improve efficiency in customer interactions.  UJET is designed to unify various customer service channels, making it easier for businesses to manage customer relationships.

Sapphire Ventures

Series D - UJET

Series C - UJET

Venture Round - UJET

Google Ventures

Series B - UJET

Kleiner Perkins

Series A - UJET

DCM Ventures

Seed Round - UJET

San Francisco

California

United States

North America

SalesTechStar’s Sales Technology Highlights of The Week: Featuring UJET, Otter.ai, Sprnklr and more!

The Week’s 10 Biggest Funding Rounds: Zing Health And Whatfix Head Up Slow Week

Ujet Raises a Total of $76M in Series D Funding

Call center startup Ujet lands $76M as investors pin hopes on AI agents

AI-Powered Customer Support Startup Ujet Raises $76M

UJET Completes $76M Series D Financing Round

CX Today’s Post

Holly Barker on LinkedIn: UJET Customer Story - Capital on Tap

Top 21 Five9 Competitors and Alternatives

A cloud-based contact center solution integrating AI for interaction management across voice, SMS, chat, and virtual agents.

Synchronizes customer data and PII in real-time with CRM, creating a unified source for customer information and journey personalization.

Utilizes AI and analytics for operational efficiency and personalized customer experiences, minimizing manual tasks.

Offers integrated solutions for customer interactions across various channels, supported by AI for enhanced customer and agent experiences.

Provides a cloud foundation for contact center operations, emphasizing security, reliability, and scalability.

Designed for ease of use across customers, agents, and administrators, with flexible pricing and packages.

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