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Turtle Bay Resort partners with Salesforce to elevate guest experiences through AI-driven personalized services, focusing on revenue recovery and customer relationship building post-2020 travel downturn.
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How might AI-driven personalized services revolutionize the hospitality industry's customer experience standards?
In what ways could this partnership influence other resorts or businesses in adopting AI for customer-centric strategies?
What challenges could arise in integrating AI and CRM for personalized guest services, and how can they be addressed?
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