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Disappointing AI Drive-Thru Experience
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Overview
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An exploration of AI drive-thru technology at Carl’s Jr., highlighting Presto Automation's partnership with CKE Restaurants. Despite the system's efficiency in order handling and upselling, the author's experience was disheartening, perceiving it slower and less engaging than human interaction.
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How can AI drive-thru systems be improved to offer a more seamless and satisfactory experience for customers?
Is the integration of AI in customer-facing roles like drive-thrus a necessity or a hindrance to human interaction?
What ethical considerations arise from the prioritization of business interests over customer satisfaction in AI implementations?
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