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Retailers Reevaluate Self-Checkout Strategies Amid Customer Demands
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Overview
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Target is testing a new self-checkout policy limiting it to customers buying 10 items or fewer, aiming to shorten wait times and understand customer preferences. Retailers like Walmart, Costco, and Booths are rethinking self-checkout due to customer dissatisfaction and increased shrink. Amazon is adding traditional self-checkout kiosks to its Just Walk Out stores, indicating a preference for more familiar checkout options. 7-Eleven Australia is planning to introduce frictionless checkout to meet the demand for convenience.
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How can retailers balance the convenience of self-checkout with the need for interaction with team members?
How can retailers effectively address the issue of theft and shrink in self-checkout environments?
What are the potential benefits and drawbacks of traditional self-checkout kiosks?
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