Retailers Reevaluate Self-Checkout Strategies Amid Customer Demands

Target is testing a new self-checkout policy limiting it to customers buying 10 items or fewer, aiming to shorten wait times and understand customer preferences. Retailers like Walmart, Costco, and Booths are rethinking self-checkout due to customer dissatisfaction and increased shrink. Amazon is adding traditional self-checkout kiosks to its Just Walk Out stores, indicating a preference for more familiar checkout options. 7-Eleven Australia is planning to introduce frictionless checkout to meet the demand for convenience.