ASAPP AI Native® products, driven by advances in fundamental AI research, make organizations highly productive and effective by augmenting human activity and automating the world’s workflows. The ASAPP Customer Experience Performance (CXP) platform provides Contact Center customer care and sales agents with a platform to know the right thing to say and the right action to take, in real-time. The ASAPP machine learning models are continuously learning and predicting from every customer interaction, effectively turning every agent into the best agent without the need for manual programming or extensive training. Many of the world’s largest companies in telecom, financial services, and travel use the solution.

ASAPP

Our artificial intelligence and machine learning products deliver automation and human augmentation, allowing individuals and organizations to realize their full potential.  Today, the world's largest organizations rely on ASAPP to provide amazingly efficient and effective customer experiences through their Contact Centers. 
Our Research & Development team is unparalleled, driving the advancement of AI, machine learning, speech recognition, robotic process automation, natural language processing and more.  

If you are interested in working with us, please send an email to info@asapp.com. 
If you're interested in learning about our job opportunities, please reach out at careers@asapp.com.

Telstra Ventures

40 North Ventures

HOF Capital

Invicta Growth

Jaws Ventures

March Capital

Dragoneer Investment Group

Emergence

Euclidean Capital

Fidelity

Fidelity Management and Research Company

John Chambers

🚀 Catch Gustavo Sapoznik, founder of ASAPP at The Montgomery Summit, March 5th-6th. Gustavo will be speaking with Jon Jones President, GTM, Worldwide Specialist Organization at Amazon Web Services (AWS). They'll discuss the disruptive power of AI in building, scaling, and deploying platform businesses, with a focus on how ASAPP has scaled in cooperation with AWS. We're incredibly thankful for March Capital's partnership and can't wait for the discussion. #MontgomerySummit2024 #AIInnovation #ASAPP #AWS

The secret to outstanding customer service lies in making customers feel recognized and agents well-informed. The bridge connecting these two goals? High-quality summaries.

Customers long for a service experience where they feel understood and remembered. Agents, on the other hand, need to grasp the customer's history quickly to provide effective solutions. 

This dual need is perfectly met by well-crafted summaries.🤝

Ready to join the league of extraordinary #CX? Start with read our blog, CX Summaries 101.

#callcenter #customerexperience #generativeai

"I'm not repeating myself again! Can't you guys keep track of a single conversation?"

Frustrations run high when customers have to repeat themselves. That's exactly what ASAPP AutoTranscribe is designed to prevent. With an industry-leading real-time accuracy of over 89%. Now, think about getting this information almost instantly, in just 60 milliseconds. This is the reality with AutoTranscribe.

Our technology ensures that agents have immediate access to accurate transcripts, allowing them to respond effectively right there and then. No more asking customers to repeat themselves, no more delays – just seamless, efficient service every time
Step into the future of customer service with AutoTranscribe, where rapid precision meets real-time efficiency.

Schedule your demo now: https://hubs.li/Q02kVSfv0

#autotranscribe #customerfirst #realtimeaccuracy #efficientservice #cx

The task of summarizing interactions seems straightforward. Our latest ebook, "The Modern CX Guide to Summaries" exposes the underlying challenges that often go unnoticed but significantly impact the effectiveness of these summaries.

Beneath this surface lies a complex web of issues: rushed processes leading to inconsistent data, and an over-reliance on surveys that fail to capture the full spectrum of customer feedback.

"The Modern CX Guide to Summaries" suggests a paradigm shift: moving away from viewing summaries as simple record-keeping exercises to seeing them as integral components in crafting a customer-centric narrative.

Start capturing the essence of each interaction & enriching your connection with customers. Learn more about how to do this in our ebook below.

#moderncxguide #customerexperience #interactionsummaries #cxinnovation #customerfeedback #paradigmshiftincx #enhancingconnections #customercentricnarratives #ebooklaunch

https://hubs.li/Q02kVL5m0

Listen to the latest Technovation with Peter High of Metis Strategy, Host of Technovation podcast, columnist at Forbes, author, and keynote speaker, featuring Gustavo Sapoznik, our founder and CEO, to learn how ASAPP's generative AI is transforming #CX. 

Discover the mission behind ASAPP and our technology that's reshaping contact centers.

🎧 Episode highlights:

The story behind ASAPP and Gustavo’s founding vision.
The transformative role of AI and machine learning in enhancing customer interactions.
Insights into the future of contact centers, powered by our technology.
Gustavo’s reflections on his journey of entrepreneurship and innovation.
Tune into this episode for an in-depth look at ASAPP's impact on technology and customer service.

#Technovation #TechnovationPodcast #ASAPP #AI #CustomerService Metis Strategy

Roses are red and smell really nice,
But contact centers stink in a different way, that's the vice.
"What can I help with today?" you say,
Customers scream when feedback's astray.
Enough's enough! It's time to deduce,
Download our webinar, see frustration reduce.
Turning feedback into actionable use,
We're here to help, with insights to produce.

(And with that cheeky verse, we've hit our annual poetry quota at ASAPP 🌹😉)

Click here to download our webinar, "Summaries That Don't Sit on the Shelf: Capturing Insights and Reducing AHT in 2024": https://hubs.ly/Q02kVmZ90

#callcenterlife #customerlove #valentinesday2024 #callcenterlife #happyvalentinesday.

IYKYK - Call center life is not for the weak, and your agents are probably just one tough call away from screaming into a pillow.

But here's the deal: agents are only human, bound to make mistakes and get frustrated. However, when paired with our Generative AI, the real magic happens.

ASAPP enables your enterprise to always serve customers with a smile, (even if that means an AI tool is the one smiling back 😏).

Hands up if your enterprise is ready to take the misery out of call centers. 👋👋

#callcenterlife #customerexperience #generativeai #techsolutions #transformcx

Redefine your morning with innovation and a touch of caffeine: Join our exclusive CX leadership breakfast on February 28th featuring Bill Price President & Founder of Driva Solutions, LLC; Whitnee Hawthorne, former VP of Customer Support at JetBlue and CCO at Navan; and Max Black, Vice President of Strategic Accounts at ASAPP.

This session will be packed with insights on how to get started with generative AI.

This isn’t just a way to start your day—it's a step towards revolutionizing your CX strategy.

Request to Join: https://lnkd.in/eYWuMrDx

#cxinthecity #cx #generativeai #ai #cxevents

Think AI in contact centers is all about efficiency and automation? It's time to experience the empathetic side of generative AI. AI in contact centers is often seen as a tool for efficiency.

Beyond streamlining operations, generative AI plays a crucial role in understanding and managing customer emotions—a key aspect often missed. With ASAPPs generative AI products, your agents now have the capability to truly understand the nuances of human emotions in every conversation.

Focus on making every customer feel heard and understood, get ASAPP in your contact center.

#GenerativeAI #AIForCX #CustomerFirst #AIInContactCenters

In 2024, only tools that solve real problems will stand out.

Joe Ciuffo, Head of Marketing at ASAPP, shared his predictions for #CX in 2024 in his article '3 AI Predictions for 2024 and Why They Matter to CX Practitioners,' featured on No Jitter.

💡The big takeaway: Generative AI Must Be Essential

AI's integration into daily platforms is inevitable, aimed at addressing genuine user needs rather than serving as a novelty. 'AI must meet real user needs, not just intrigue,' Joe emphasized, highlighting the shift toward practical and essential AI applications—like those developed by ASAPP.

What are your thoughts on AI's role in CX for 2024? Share your views and explore more insights in Joe's full article.

#AI2024 #CX #Innovation

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