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Costco Couch Return Sends Woman Viral
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Overview
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Woman gains viral fame for returning a couch she'd owned for two years to Costco, achieving a full refund despite not having a receipt.
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How do retailers navigate the challenge of accepting returns without receipts?
In what ways does this incident reflect the broader trend of customer expectations in the retail industry?
What impact might this viral incident have on Costco's return policy and customer satisfaction?
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